Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Coached platform operated by Brave Systems Pty. Ltd. (trading as Yates Total Health) (ABN 80 164 223 116) of 2 Lychee Place, Belmont QLD 4153, Australia ("we", "our", "us").

By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

These Terms apply to Coaches — professionals who subscribe to Coached to deliver coaching services. They also apply in part to Clients — individuals invited to Coached by a Coach — where indicated. Defined terms used here are listed in Section 16.

1. The Service

Coached is a software-as-a-service platform that allows fitness and health Coaches to:

• Build and assign training programs to their Clients.
• Track Client progress through training data, body composition, wellbeing check-ins, and (with the Client's explicit consent) integrated wearable data.
• Plan and monitor Client nutrition.
• Communicate with their Clients within the Service.

Clients access the Service through a companion application (web and mobile) on the invitation of their Coach.

The Service does not include the coaching itself. Coaches provide their own coaching services to their Clients. We provide the platform; the coaching relationship is between the Coach and the Client.

2. Eligibility

To use the Service as a Coach you must:

• Be at least 18 years of age.
• Be legally permitted to operate a coaching business in your jurisdiction.
• Have any qualifications, registrations, insurance, or licences required by law for the coaching services you provide.

To use the Service as a Client you must be at least 16 years of age, or have the explicit consent and supervision of a parent or legal guardian arranged with your Coach. Coaches are responsible for determining the appropriateness of the Service for any minor Client and for obtaining any required consent.

3. Accounts

3.1 Coach accounts

Coaches register an account by providing their full name, email, and a password. By registering you confirm that the information you provide is accurate and that you have authority to operate the coaching business under which you will use the Service.

3.2 Client accounts

Clients receive an invitation link from their Coach and create their account by following that link. On first use of the companion application, a Client must complete a one-time health intake form and accept a consent declaration before accessing program features. The text of that consent declaration is contained within the application and is recorded with the Client's typed signature and timestamp.

3.3 Your responsibility for your account

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at hello@coached.au if you suspect unauthorised access.

3.4 Account closure

You may close your account at any time. Clients can self-delete via Profile → Delete account within the app. Coaches may close their account by contacting us. On closure, your data is permanently deleted within 30 days, as described in our Privacy Policy.

We may suspend or terminate any account for breach of these Terms (see Section 12).

4. The coach–client relationship

This section is the most important part of these Terms for understanding what Coached is and is not.

4.1 Coaches are independent professionals

Coaches using Coached are independent professionals. Coached is the software platform through which Coaches deliver their services. Brave Systems Pty. Ltd. (trading as Yates Total Health) does not employ, supervise, certify, endorse, or verify the qualifications of Coaches who use the Service.

4.2 The coaching relationship is between Coach and Client

Any coaching relationship is between the Coach and the Client. Brave Systems Pty. Ltd. (trading as Yates Total Health) is not a party to that relationship. Programs, nutritional advice, communications, and any other coaching content delivered through the Service are the responsibility of the Coach who delivers them, not of Brave Systems Pty. Ltd. (trading as Yates Total Health).

4.3 Coach obligations to their Clients

Coaches using the Service warrant that they:

• Hold any qualifications, registrations, or licences required to provide the services they deliver via the Service.
• Carry appropriate professional indemnity insurance where required by law or by their profession.
• Will not provide medical advice, diagnosis, or treatment unless qualified to do so under Applicable Law.
• Will obtain appropriate consent from their Clients for the coaching services they deliver, separate from any consent given through the Service itself.
• Will determine the appropriateness of the Service for each Client, including (without limitation) any Client who is a minor.
• Will not use the Service to engage in conduct that is harassing, abusive, discriminatory, or illegal.

4.4 Disputes between Coach and Client

We are not a party to any dispute between a Coach and a Client. If a Coach or Client has a complaint about the other, they should resolve it between themselves or through external means. We may, at our discretion, suspend access to data while a serious dispute is unresolved, but we have no obligation to do so.

4.5 Client re-assignment

In limited circumstances, we may re-assign a Client from one Coach to another. Re-assignment is an administrative operation performed by Brave Systems Pty. Ltd. staff at the Client's request or with the Client's express consent. We will not re-assign a Client unilaterally. The circumstances in which re-assignment may be initiated are part of the founding-cohort terms referred to in Section 8.1.

After re-assignment, the new Coach gains access going forward to the Client's training, nutrition, body composition, wellbeing, and (where granted) wearable and device health data. The previous Coach retains read access only to historical content they personally authored — the programs they wrote, the nutrition plans they created, and the prior message history with that Client. The re-assignment event is recorded in an internal audit log.

Re-assignment does not transfer ownership of the previous Coach's authored content; see Section 6.

5. Acceptable use

You agree that, when using the Service, you will not:

• Use the Service in any way that breaches Applicable Law.
• Use the Service to harass, abuse, or discriminate against any other User.
• Attempt to access another User's data without authorisation.
• Reverse engineer, decompile, or attempt to extract the source code of the Service except as expressly permitted by Applicable Law.
• Automate access to the Service or scrape data from it without our prior written consent.
• Upload content that infringes another person's intellectual property or privacy rights.
• Upload malicious code or attempt to interfere with the operation of the Service.
• Use the Service to provide medical advice, diagnosis, or treatment unless you are qualified to do so under Applicable Law and have the appropriate consent of the recipient.

We may suspend or terminate accounts that breach this Section without prior notice if the breach is serious or ongoing.

6. Content and intellectual property

6.1 Our IP

We own the Service, including its software, infrastructure, design, brand, and any content we make generally available through the Service (such as the exercise library, food database, and templates that ship with the platform). Nothing in these Terms transfers any of those rights to you.

6.2 Your content

You retain ownership of the content you create or upload to the Service. This includes:

• For Coaches: training program templates you build, nutrition plans you design, notes, and any other content you create within the Service.
• For Clients: your training data, body composition data, food logs, check-ins, photos, and messages.

6.3 Licence you grant us

You grant us a non-exclusive, royalty-free, worldwide licence to host, store, transmit, and display your content within the Service solely for the purpose of providing the Service to you and (where applicable) to your Coach or Clients. This licence ends when you delete your content or close your account, except to the extent we are required by law to retain it or to the extent it persists in backups for short periods after deletion.

6.4 No claim over your professional IP

We make no claim to the intellectual property in the programs, methodologies, or coaching approaches Coaches bring to the Service. The Service is a vehicle for delivering your coaching, not a transfer of it.

7. AI-assisted features

The Service uses third-party AI (provided by Anthropic) to estimate nutritional information, identify foods from photographs and barcodes, and produce recovery-recommendation suggestions. The information sent to Anthropic for each feature, and Anthropic's commitments around retention, are described in our Privacy Policy.

AI-generated outputs are estimates and suggestions, not authoritative information. Coaches and Clients are responsible for verifying any AI output before relying on it for nutritional, training, or recovery decisions.

8. Subscriptions, payment, and pricing

8.1 Subscriptions and the founding cohort

Coached is a paid platform for Coaches. The platform fee is A$99 per month per Coach, billed monthly through Stripe.

Every Coach account begins with a free trial (currently 180 days for the founding cohort). During the trial your subscription status is "trialing" and no payment is taken. At the end of the trial, the subscription begins billing at the then-current platform fee unless you cancel first or unless we have granted you a complimentary arrangement.

At our discretion we may grant a Coach a complimentary (fully discounted) subscription — for example, to founding-cohort members. A complimentary arrangement removes the platform fee for as long as it applies; we may end it on reasonable notice.

8.2 What you pay for, and what your Clients pay

The platform fee is paid by Coaches. Clients are never billed by Coached. Any fees a Client pays for coaching are arranged directly between the Client and their Coach, off-platform; Coached is not a party to and takes no part in that arrangement.

Payments are processed by Stripe. You enter your card details directly with Stripe; Coached never receives or stores your card number. By subscribing you also agree to Stripe's terms.

8.3 Billing

• The platform fee is A$99 per month per Coach, billed monthly in advance through Stripe once any free trial or complimentary arrangement ends.
• Your subscription renews automatically each month until you cancel.
• We mirror your subscription status (trialing, active, past due, canceled) from Stripe; Stripe is the system of record for your billing state.
• We do not operate automated debt-collection ("dunning") or automatically suspend or delete accounts for a failed or missed payment. If a payment fails, we will contact you and resolve it with you directly.

8.4 Cancellation and refunds

• You may cancel your subscription at any time. On cancellation, your access continues until the end of the period you have already paid for, after which billing stops.
• Except where the Australian Consumer Law requires otherwise, fees already paid are non-refundable and we do not pro-rate partial months.
• Cancelling your subscription does not by itself delete your account or data; see Section 3.4 and the Privacy Policy for account closure and deletion.

8.5 Taxes

Prices are in Australian dollars. Brave Systems Pty. Ltd. is registered for GST in Australia.

9. Disclaimers

The Disclaimer at coached.au/disclaimer.html forms part of these Terms and is incorporated by reference. By using the Service you agree to be bound by the Disclaimer.

Without limiting the Disclaimer:

• The Service is not a medical device. It does not provide medical advice, diagnosis, or treatment.
• The Service is not a substitute for professional advice. Always consult a qualified healthcare professional before starting any exercise program, changing your diet, or addressing any health concern.
• Physical exercise carries inherent risk. By using the Service you acknowledge these risks and accept responsibility for any exercise or nutritional practices you undertake.

10. Limitation of liability

This Section is subject to Section 10.4 (consumer guarantees under Australian Consumer Law).

10.1 Service provided "as is"

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranty that the Service will be uninterrupted, error-free, secure against all attacks, or fit for any particular purpose.

10.2 No liability for coaching outcomes

To the maximum extent permitted by law, Brave Systems Pty. Ltd. (trading as Yates Total Health) is not liable for:

• Any injury or adverse health outcome arising from training, nutrition, or other coaching activities undertaken through the Service.
• The acts, omissions, advice, or coaching of any Coach using the Service.
• Reliance by any User on any output of the AI-assisted features described in Section 7.
• Any failure of an integrated third-party service (including Apple Health, Google Health Connect, WHOOP and the Open Wearables bridge, Open Food Facts, OneSignal, Resend, Anthropic, or Stripe) to provide accurate or timely data or service.

10.3 Cap on our liability

To the maximum extent permitted by law, our aggregate liability to you in connection with the Service is limited to:

• If you are a paying Coach: the total fees you paid to us in the twelve months immediately preceding the event giving rise to the liability.
• If you are a non-paying User (including founding-cohort Coaches and Clients): AUD 100. (Provisional amount, subject to legal review.)

10.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy provided by the Australian Consumer Law or any other Applicable Law that cannot lawfully be excluded.

Where our liability for breach of a non-excludable consumer guarantee is permitted to be limited under the Australian Consumer Law, our liability is limited (at our option) to:

• In the case of services: the resupply of the services or the payment of the cost of resupply.
• In the case of goods (none currently supplied through the Service): replacement of the goods, repair of the goods, or payment of the cost of replacement or repair.

11. Indemnity

You indemnify us, our directors, officers, employees, and agents from and against any claim, loss, damage, or expense (including reasonable legal costs) arising out of:

• Your breach of these Terms.
• Your breach of Applicable Law.
• Your provision of coaching services through the Service (for Coaches).
• Any content you upload to the Service that infringes another person's rights.

This indemnity does not apply to the extent the claim arises from our breach of these Terms or our negligent or unlawful conduct.

12. Suspension and termination

12.1 By you

You may stop using the Service and close your account at any time.

12.2 By us

We may suspend or terminate your access to the Service:

• Immediately, if you materially breach these Terms or use the Service to engage in conduct that is illegal, harmful, or harassing.
• On reasonable notice, if we discontinue the Service or any feature of it.
• On reasonable notice, for sustained non-payment of the platform fee, after we have contacted you to resolve it (see Section 8.3). We do not automatically suspend or terminate accounts for a single failed or missed payment.

12.3 Effect of termination

On termination:

• Your right to access the Service ends.
• Provisions that by their nature survive termination (including Sections 6, 10, 11, and 14) continue to apply.
• Your data is deleted in accordance with the Privacy Policy.

12.4 Effect on Clients of a Coach's termination

If a Coach's account is terminated, their Clients lose access to the platform through that Coach. Clients in this situation may:

• Be invited again by another Coach who uses the Service.
• Request their data via the rights set out in the Privacy Policy.

We will give Clients reasonable notice before access is removed where the circumstances permit. We will not act on the request of a terminated Coach to delete data belonging to their former Clients without each Client's consent.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms at this URL with a new "Last updated" date.
• Sending an in-app notice or email to active Coaches for any change that materially affects their rights.

Continued use of the Service after a change indicates acceptance of the updated Terms. If you do not accept a change you may close your account before it takes effect.

14. Governing law and disputes

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that state. The Service is offered to Users across Australia and is not limited to Queensland. We may expand the Service to other countries in future; nothing in these Terms prevents that expansion.

Before commencing any court proceeding, you agree to attempt to resolve the dispute by giving us written notice at hello@coached.au describing the dispute and the remedy sought, and allowing 30 days for us to respond and attempt to resolve it. This requirement does not apply to urgent injunctive relief.

15. General

• Entire agreement. These Terms, together with the Privacy Policy, Disclaimer, and Cookie Policy referenced here, form the entire agreement between you and us about the Service.
• No waiver. Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No assignment by you. You may not assign your rights under these Terms without our prior written consent. We may assign our rights as part of a transfer of the business operating the Service, on reasonable notice.
• Notices. Notices to us go to hello@coached.au. Notices to you go to the email address associated with your account.
• Independent contractors. Nothing in these Terms creates a partnership, employment relationship, or agency between any Users and Brave Systems Pty. Ltd. (trading as Yates Total Health).

16. Definitions

The terms Applicable Law, Client, Coach, Coached, Personal Information, Service, Sensitive Information, Sub-processor, and Brave Systems Pty. Ltd. (trading as Yates Total Health) used in these Terms have the meanings given in our shared definitions, available in the Privacy Policy and on request.